Product Satisfaction Guarantee for Customers (Does Not Apply to Business Partners)
Kyäni offers a one hundred percent (100%) thirty (30) day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers. Customers must return all used and unused products to Kyӓni. Once received Kyäni’s Distribution Center will process all returns and refunds within thirty days after receipt of the product.
Please note that all sales of products that have been discontinued by the company, or that are seasonal in nature or a special promotional product are final and not eligible for a refund or exchange.
Products are guaranteed for at least 30 days from the date of purchase, particularly because Kyäni products are made with natural ingredients and may not be resalable because the products are perishable and not in marketable condition if opened, not properly stored, or not returned with original packaging.
All charitable donations, including Potato Paks, are final and nonrefundable.
Customers are not permitted to sell the product for under market value, or to use sites such as eBay, Amazon, Craigslist, Facebook Marketplace or a similar online retailer to resell Kyäni Products.
Return of Inventory by Business Partners
Business Partners have 14 calendar days from effective date of the Independent Business Partner Agreement from which to withdraw without penalty and without giving any reason provided the Business Partner informs Kyäni of such decision to withdraw in writing before the period expires.
In the event of voluntary termination or cancellation of an Independent Business Partner Agreement either under the preceding paragraph or under Section 11.c hereof, Kyäni will repurchase from the Business Partner any portion of the Business Partner’s currently marketable inventory that Business Partner purchased from Kyäni in the preceding twelve months. The repurchase price shall be 90 percent of the purchase price paid by the Business Partner. Costs paid to ship the products to the Business Partner and to return the products to Kyäni will be borne by the Business Partner and will not be refunded. Kyäni will not repurchase inventory of Business Partners who are terminated for cause.
For purposes of the Agreement, inventory subject to the buyback includes all company produced products, promotional materials, starter packs, or other sales aids purchased by Business Partner from Kyäni. It does not include any Potato Pak products.
The repurchase provisions of this section shall not apply to any inventory that is not currently marketable inventory. Currently marketable inventory shall not include inventory that is beyond its expiration date, that has the tamper proof safety seal damaged or removed, that has been opened or partially consumed, that has been discontinued by the company, or that is seasonal in nature or a special promotional product.
If the Business Partner fails to claim the products and they are later repurchased or refunded hereunder (i.e. the order was refused, the address or phone number incorrect, unsuccessful delivery, or any other reason), the Business Partner will be charged administrative fees in the amount 16 EUR (+VAT) and will remain responsible for costs paid to ship the product to Business Partner and to return the product to Kyäni.
All products must be shipped by the Business Partner to Kyäni no later than 14 days from receipt of the email advice from Kyäni to return products. The Business Partner shall however bear the risk of loss while the products are in transit.
IBPs are not permitted to sell the product for under market value, or to use sites such as eBay, Amazon, Craigslist, Facebook Marketplace or similar online retailer to resell Kyäni Products.